Customer Service

If for any reason you are not entirely happy with your print order – whether you have changed your mind or we have made a mistake – then please contact us and we will do whatever we can to rectify the issue. For magazine purchases, please contact the publisher (Blurb) directly with any customer service issues.


Cancelling an Order

You are entitled to cancel your order and receive a full refund if you request one by email within 14 working days of receiving your order. This includes any delivery charge but does not include the cost of you returning the item. Any items that need to be returned to us must be authorised in advance, so please first contact us, at which point the return instructions will be given.


Returning an Item

If an item is not returned in pristine and re-sellable condition, we will not be able to issue a refund. We recommend using a tracked method of postage and re-securing the item within the same packaging you received it in. If a refund is required, we will issue this using the same payment details that were originally used to purchase the items. We will process all returns within 14 days after we receive the item, but the refund could take up to an additional 5 working days to show in your account, so please bear with us.


Your Privacy

We are committed to protecting your privacy online. We will not pass your personal details onto other companies for marketing purposes. We will keep a record of your contact details primarily to fulfil any order that you place and to exchange communications with you about your orders if necessary. With your explicit permission, we may also send you news of offers and promotions.

All sensitive information, such as credit card details, is encrypted and protected from interception or disclosure.

Our site employs cookies. Cookies are files that many websites transfer to your computer and are designed to provide you with a more personalised experience. The files may remain on your computer after the internet session is concluded or you leave our website. However, you can delete these cookies via your browser options or system utilities. If you prefer not to receive cookies then you can adjust your browser settings to refuse cookies or alert you to their presence.

If you have any questions about our privacy policy then please feel free to contact us.

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